This Privacy Policy explains how Slifax Pvt Ltd (referred to as "Grab & Go," "App," "we," "us," or "our") collects, utilizes, and shares your personal information when you access, use our services, make a purchase from Slifax.com (the "App"), or otherwise interact with us regarding the website (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, whether as a customer, website visitor, or any other individual whose information is collected in accordance with this Privacy Policy. We encourage you to carefully read this Privacy Policy. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to align with changes in our practices or to meet legal, regulatory, or operational requirements. The updated policy will be posted on the Site with a revised "Last updated" date, and we will take any necessary actions as required by law.

Gathering and Utilizing Your Personal Information

To deliver our Services, we gather personal information from various sources, as outlined below. The type of information we collect and how we use it depends on your interactions with us. Beyond the specific uses mentioned, we may also use your information to communicate with you, enhance our Services, fulfill legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services. "Personal information" refers to any data that identifies, relates to, describes, or can be linked to you. Below are the categories and types of personal information we collect.

Information You Provide to Us

When you use our Services, you may share the following details:

• Customer Support Communications: Any information you provide when reaching out to us, such as messages or inquiries.
• Order Details:Your name, billing and shipping addresses, payment details, email, and phone number.
• Contact Information:Your name, address, phone number, and email.
• Account Credentials: Your username, password, security questions, and other security-related details.

Some features of our Services require you to provide certain personal information. While you can choose not to share this information, doing so may limit your ability to use specific features.

Information Collected Automatically

We may collect data about your usage of our services through cookies and tracking technologies, including:

• Device and browser details
• Network and IP address information
• Interaction history with our services

How We Use Your Personal Information

• Service Provision: Processing orders, account management, and customer communication.
• Marketing & Advertising: Sending promotions and personalized advertisements.
• Security & Fraud Prevention: Protecting user data and preventing unauthorized access.
• Improving Services: Enhancing user experience and addressing concerns.

Categories of Personal Information Collected

We collect various categories of personal information depending on how you interact with our Site and Services. These categories may include:

• Identifiers:Name, email address, phone number, mailing address, account username, and password.
• Commercial Information:Details related to purchases, orders, payment confirmations, and transaction history.
• Account and Profile Information: Login credentials, security questions, and preferences.
• Device and Usage Information:IP address, browser type, operating system, and interaction data related to our Services.
• Customer Support Communications:Any details you provide when reaching out to us, such as messages, inquiries, or feedback.
• Marketing and Communication Preferences:Preferences for receiving marketing communications and any opt-in or opt-out choices.

We collect this information to provide, improve, and secure our Services while complying with legal obligations.

Sharing Your Information

We may share personal data with:

• Service providers (e.g., payment processors, customer support, fulfillment partners).
• Business partners for marketing and promotional purposes.
• Affiliates within our corporate network.
• Legal authorities when required by law.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian of a child who has shared personal information with us, you can contact us using the details below to request its deletion. As of the Effective Date of this Privacy Policy, we are not aware of any instances in which we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no security system is completely secure, and we cannot guarantee absolute protection. Additionally, information transmitted to us may not be secure while in transit. To safeguard your sensitive or confidential information, we advise against using unsecured channels for communication.

The retention period for your personal information varies based on several factors, including the need to maintain your account, provide our Services, comply with legal requirements, resolve disputes, and enforce our policies and agreements.

Your Rights

You may have the following rights:

• Access & Correction: Request your personal data and correct inaccuracies.
• Deletion: Request data removal, subject to legal obligations.
• Data Portability: Obtain a copy of your data.
• Consent Withdrawal: Opt-out of data processing where applicable.

Complaints

If you have concerns about how we handle your personal information, you have the right to file a complaint.

• Contacting Us: If you have any complaints regarding our privacy practices, please contact us using the details provided below. We will investigate your concerns and work to resolve them as quickly as possible.
• Regulatory Authorities: Depending on your location, you may have the right to lodge a complaint with a relevant data protection authority or regulatory body if you believe we have not addressed your concerns appropriately.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your own, including those that may have different data protection laws than your jurisdiction. When we transfer your information internationally, we take appropriate measures to ensure it is protected in accordance with applicable laws.

• Transferring data to countries recognized as having adequate data protection laws.
• Implementing standard contractual clauses or other approved legal mechanisms to safeguard your information.
• Ensuring that our service providers and partners adhere to data protection requirements.

By using our Services, you acknowledge and consent to the transfer of your personal information as described in this policy. If required by law, we will obtain your explicit consent before transferring your data.

Contact Us

IIf you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us using the details below:

Email: Info@Slifax.com

Phone: +91-9704624881

We will make every effort to respond to your inquiries in a timely manner and in accordance with applicable laws.